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IP2017 Logging Into Siebel Approval Manager(SAM) gives JDBC Connection Failure (Doc ID 2333634.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


On : 17.0 [IP2017] version, Siebel Approval Manager (SAM) is installed and users are able to reach the login page.
After performing the login, users get an error.

500 Internal Server Error - Could not get JDBC Connection; nested exception is java.sql.SQLException: Cannot create PoolableConnectionFactory (Listener refused the connection with the following error)
The server encountered an unexpected condition that prevented it from fulfilling the request.

Listener refused the connection [ ... ] ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

The issue can be reproduced at will with the following steps:
1. Login to SAM


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