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DISA Popup showing undefined when using inline editing (Doc ID 2333709.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.
Issue is not related to customization

Symptoms

On : 15.18 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Customer has implemented DISA in their custom environment. The functionality is working fine from DISA perspective, however the Finish Popup button is not showing correctly.
 
EXPECTED BEHAVIOR
-----------------------
It should not shown undefined

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to an applet with attachments
2. Click on attachment to open
3. With DISA installed and configured, it should provide a popup with "OPEN" or "EDIT" button

4. Click on button, it should open attached document

5. Another popup is open with string "undefined"

BUSINESS IMPACT
-----------------------
Due to this issue, users can not see correct/strange message.

Changes

 

Cause

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