Siebel Campaigns Are Failing with "Unable to find job with Id" error

(Doc ID 2333784.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version, Siebel Marketing

When attempting to Load a Campaign with a Segment in an OBIEE Clustered Environment, the following error occurs intermitently.

ERROR
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Operation 'getJobInfo' of Web Service 'com.siebel.analytics.web/soap/v1.JobManagementService' at port 'JobManagementServiceSoap' failed with the following explanation: "Unable to find job with Id "1021". Too much time may have expired since you generated or accessed this job.".(SBL-EAI-04308)
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Have OBIEE installed and configured as a Cluster with 2 Servers.
2. Setup a Campaign with a Segment
3. Load it
4. Either during PrepareCache or WriteListFiles, the error above will occur

If you take a look in the related log, you will see that the EAI request took (0.034 seconds) less than the default timeout setting of 120 secs:

It means that the Job is not timing out, but for some reason it is not being found.

Changes

- OBIEE has 2 Servers Clustered

- Catalog is in a NFS shared mount point

Cause

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