IP2017 : How To Enable Custom Application Using Custom Object Manager

(Doc ID 2334261.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Siebel CRM - Version 17.1 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Issue statement:
----------------------
Unable to open Custom application named "GM CARS"

Errors reported:

-Server busy

- SBL-JCA-00208

steps to reproduce:
---------------------------
upgraded the siebel version to IP2017
deployed AI profile for "GM cars" OM
when accessing the GM cars app, the app doesn't load up

Actual Behavior:
-------------------------
Recently they upgraded to IP 2017 . They are able to bring up CallCenter , automotive as well as eDealer application with Vanilla as well as GM workspace after that.
Login page is coming up and they are able to login to above application.

They have one custom application name with "GM CARS" (similar to Siebel Automotive)
On the custom object manager they did change
Application Name , Title and splash text to "GM CARS"
also They  changed config file to auto.cfg.

But when they tried to login via Application Interface.
We are getting following error message

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[11:08:13]


Expected BEhavior:
-------------------------
the application should come up


Environment:
-------------------
Siebel IP2017
recently upgraded

Cause

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