Error When Try To Login To Web Client "iexplore.exe" Browser Session is Still Open

(Doc ID 2334528.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.16 [IP2015] version, Remote / Replication / Anywhere

When attempting to login after logout to local application
the following error occurs.

ERROR
-----------------------
"iexplore.exe session is already opened. Please close the browser session".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch mobile applictaion
2. Logout
3. Login

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login again

Cause

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