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Hope Page Getting Loaded Twice IP16 (Doc ID 2334609.1)

Last updated on JULY 24, 2018

Applies to:

Siebel Public Sector Service - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Task Based UI

ACTUAL BEHAVIOR
---------------
Hope Page Getting loaded twice

While implementing IP15 - Open UI, it has been observed that the Home Page is loaded twice on login. We have a script fired at ViewActivate event from Run Time Events. This script traces the name of the corresponding view whenever any view is loaded. It has been observed that the home page view (HLS Investigative Home Page View) is getting traced twice.

EXPECTED BEHAVIOR
-----------------------
home page view (HLS Investigative Home Page View) is getting traced once

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. goto runtime even admin
2. ViewActivate event from Run Time Events
3. goto home page view (HLS Investigative Home Page View)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can find twice loaded rte events

Changes

 

Cause

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