Siebel File System Malfunctioning

(Doc ID 2334726.1)

Last updated on DECEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 [21229] version, System Admin

Facing some strange errors on Siebel File System after migrated from NFS to NAS.
The mount point remains the same /u01/files/fs

The folder and sub-folders have 755 permissions but once Siebel creates a S_CS_PATH_* file on att folder, the file have permissions 770.

ATT permissions

drwxrwxr-x 2 siebel siebel 818138 Nov 13 16:38 att

Files already created on ATT Folder:
-rwxrwxrwx 1 siebel siebel 1487 Nov 13 15:30 S_CS_PATH_LANG_1-RUCKBS3_1-1DGUF6O.SAF

New Files created in ATT Folder:
-rwxrwx--- 1 siebel siebel 1599 Nov 13 15:59 S_CS_PATH_LANG_1-RUCKBU7_1-1DGUF6V.SAF




ERROR
-----------------------

ObjMgrBusCompLog Error 1 005b459d5a0829cd:0 2017-11-13 15:28:38 (bcfile.cpp (4347)) S BL-UIF-00229: Ocorreu um erro ao abrir o arquivo 'S_CS_PATH_LANG_1-RUCKBS3_1-1DGUF6N.SAF'.



STEPS
---------

They try to release a smartscript by clicking on Version button in SmartScripts admin screen we get an above error indicated


Changes

 Siebel File System  migrated from NFS to NAS.

Cause

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