DISA Java JVM Errors during Startup of Windows Client Machine: JNI Error, Java Exception

(Doc ID 2334914.1)

Last updated on DECEMBER 04, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.6 [IP2016] version, Installation

During rebooting of DISA after installation of DISA, JVM error is occurring.

However, users are able to start DISA up manually. Issue seem to occur during reboot only.

ERROR
-----------------------
Dialog1
Title: Java Virtual Machine Launcher
Error: A JNI error has occurred, please check your installation and try again.

Dialog2
Title: Java Virtual Machine Launcher
A Java Exception has occurred.

STEPS
-----------------------
Install Java.
Reboot client machine.
When Windows load, JVM error occurs during DISA executing.

BUSINESS IMPACT
-----------------------

This is causing errors during startup and require users to manually start DISA.

Cause

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