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IP2017 Playback Button For Test Automation Is Not Working (Doc ID 2335827.1)

Last updated on DECEMBER 12, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
Customer play back button for Automated Test Scripts is grayed out.

Setting the DISA log level at 8

Reviewing the DISA log

It was found that there was a certificate authentication issue.

====================================================================
2017-11-30 16:56:33.705:INFO:info: Start DISA 2.17.10 @127.0.0.1:18443
2017-11-30 16:56:52.005:FINE:checkOrigin: The origin header: https://customer url:9001 accepted.
2017-11-30 16:56:52.039:FINER:onOpen: New connection established: websocket-1
2017-11-30 16:56:52.058:FINEST:constructor: New operator manager created for websocket-1
2017-11-30 16:56:52.453:FINER:onText: Authentication message received.
2017-11-30 16:56:52.591:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 1
2017-11-30 16:56:52.591:INFO:postRequest: Try with request: SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=qkakyM2VvUrhabjNJpkKBHSWD4vR5cTTuDceQsEzerse&SRN=hokr4hhpc1ru38q0u0hiejrgi7vobm7ntkugv1i57be8&SWERPC=1
2017-11-30 16:56:52.662:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 2
2017-11-30 16:56:52.662:INFO:postRequest: Try with request: SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=qkakyM2VvUrhabjNJpkKBHSWD4vR5cTTuDceQsEzerse&SRN=hokr4hhpc1ru38q0u0hiejrgi7vobm7ntkugv1i57be8&SWERPC=1
2017-11-30 16:56:52.694:SEVERE:postRequest: Failed to connect to Siebel server to verify authentication token.
2017-11-30 16:56:52.694:SEVERE:doAuthentication: Authentication failed because server does not return authentication result.
2017-11-30 16:56:52.694:INFO:doAuthentication: Invalid encoding of property set: >
2017-11-30 16:56:52.711:FINER:onClose: websocket-1 has closed the connection!
2017-11-30 16:56:52.715:WARNING:authenticate: Close the session because authentication failed.
===============================================================================

Goal

The goal is to playback the imported Automation Test Scripts created by the customer.
 

Solution

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In this Document
Goal
Solution
References


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