Dispatch Board - Multiple Users Updating Records Which Disappear

(Doc ID 2335900.1)

Last updated on DECEMBER 11, 2017

Applies to:

Siebel Field Service - Version [IP2013] and later
Information in this document applies to any platform.


The customer reported that when multiple users were using the same service region that activities on the dispatch board were disappearing


Steps to re-produce:

- Multiple users log in to Siebel

- Users update the same record

- Users state that in some cases the records disappear


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