List Export/Import Is Canceled When Snooze Time Is Selected on Alarm Popup

(Doc ID 2336216.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

BEHAVIOR
---------------
During an export if the Alarm Reminder Applet occurs and users selects delay to snooze then export cancels immediately.
The export process should not stop.

STEPS to replicate
-----------------------
1. Login to Siebel Call Center Application
2. Go to Activities Screen
3. Create a new Appointment
4. Go to More Info Tab and check the Alarm Flag
5. Go to Contacts Screen > All Contacts
6. Click on Setting Button > Export
7. During export the alarm pop-up appears > choose 15 minutes and click Snooze
    NOTE: When users selects any delay value to snooze, then export cancels immediately.

Results/Findings:
**********
The export closes when the Alarm pop-up disappears.

 

Changes

 No changes were done. Behavior is replicated on Standard Environment.

Cause

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