IP2017 - Siebel Tools Crashes During IRM/full Repository Merge When Using a Non Unicode Oracle Database

(Doc ID 2336309.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms


When attempting to run IRM or Full Upgrade to IP2017 using a NON UNICODE Oracle Database, the following error occurs.

ERROR
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Siebel Tools crashes and the following pop up error message appears "Siebel Tools has stopped working". In some cases there are no crash files or the crash files has 0 KB.
If you are facing this scenario on a Windows server install DebugDiag utility and follow the guide lines from <Note 477737.1> to capture the dump file.

Call stack :

 


STEPS
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The issue can be reproduced at will with the following steps:
1. Run upgrep successfully
2. Run IRM or Merge (case of full upgrade) from Tools, it crashes. Crashes have been seen during WebTemplate and also during Business Service merge.


Cause

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