Addition Of New Fields And Objects Not Working In CRM Desktop - Outlook Integration

(Doc ID 2336655.1)

Last updated on DECEMBER 07, 2017

Applies to:

Siebel CRM Desktop - Version 17.1 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.1 [IP2017] version, Client Functionality

Addition of new fields and objects not working in CRM desktop - Outlook integration

Customer is trying to display new fields and objects to outlook by following the below documents and after following the same are not reflecting and while syncing getting the error the package is either corrupted or missing some thing.
http://docs.oracle.com/cd/E39872_01/books/outlookconfigadm/customize46.html#wp1237515
https://docs.oracle.com/cd/B40099_02/books/OutlookConfigAdm/OutlookConfigAdm_Custom22.html


ERROR
-----------------------


The package is either corrupted or missing some objects.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customize CRMD Package
2. Deploy the package
3. Observe the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot customize CRMD package

Cause

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