49.7 days issue with Siebel CTI

(Doc ID 2338017.1)

Last updated on JANUARY 03, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

 Every 49.7 days, CTI driver stops working and there are errors in the CTI driver log file as follows:

-----------------------------------------------------------------
13:10:19.009 Std 40000 [ 11749] ( GCLLConnector.hpp: 118) Exception on socket 15, local address 127.0.0.1:6530, remote address 127.0.0.1:49572, connErrorInfo: connlib exception - recv (1009) os err - edestaddrreq(2)
13:10:19.009 Dbg 10000 [ 11749] ( GCLLConnector.hpp: 340) -->CGCLLConnector::Close
13:10:19.009 Int 30050 [ 11749] ( GCLLConnector.hpp: 362) Connection closed, socket 15
...
13:10:19.009 Std 45050 [ 32158] ( GplusServer.cpp: 457) ERROR: ISCRT_RequestReleaseISCServiceInstance: (08fb7478), failed with error code = 4
-----------------------------------------------------------------

Cause

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