In-Eligible Hidden Products Become Visible When Navigating To Another Tab In Configurator Page.

(Doc ID 2338822.1)

Last updated on DECEMBER 13, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Order Management

ACTUAL BEHAVIOR
---------------
In-Eligible product which were made Hidden ,visible on going from one Tab to another in configurator with EligibilityDisplayMode=2


STEPS

---------------------------------

1) Create 3 simple products Mur1, Mur2 and Mur3 and set eligibility flag to True
For Mur2 set the inclusive eligibility to True as well

2) Create a CP "Mur_Root1" and add the above 3 products .

3) Create UI and add Mur1 an Mur2 to 1 tab and Mur3 to tab2

4) Create the Eligibility Matrices as below

Name = Mur_Root1
Type = Available
Account Type = Residential

Name = Mur1
Type = Available
Account Type = Residential

Name = Mur3
Type = Available
Account Type = Residential

Name = Mur2
Type = Not Available
Account Type = Residential

5) Set the EligibilityDisplayMode = 2 at the component level

6) Create a new Account of Type Residential. and create a new order

7) In the line item. select the root product, and launch the configurator,.

Result:
The "Mur2" shows up. Which should not.

Followed the document 1576035.1 and applied the changes

Additional Configuration Changes:

1) Ensure that Eligibility Display Mode parameter is to 2 for the correct Object Manager This is the correct entry if the incompatible products needs to be removed from the UI:

2) Revise "Product Eligibility & Compatibility - Default":
a. Set the following Process Property “Display Mode”
i. Type as In/Out parameter
ii. No Default Value

3) Revise “Configurator Eligibility Compatibility Workflow”
a. For the Step “ E&C Workflow” , set the input parameter “Display Mode”
i. Type as Literal
ii. Value = 1

After that try the Test case

Result The product Mur2 is not visible. Add Mur1 and now you can see Mur2 visible.

Cause

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