IP17 Migration Installation: Fatal error (2555922) when attempting to connect in Siebel Gateway using srvrmgr utility
(Doc ID 2339107.1)
Last updated on APRIL 20, 2021
Applies to:Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
***Reviewed for currency on 29-Oct-2019.***
Siebel application was migrated from 126.96.36.199 to IP17 version. When attempting to connect in siebel gateway using the srvrmgr utility
the following error occurs.
Fatal error (2555922): Could not open connection to Siebel Gateway configuration
store (%1:%2)., exiting...
The issue can be reproduced at will with the following steps:
1. Access the siebel server machine
2. Open the command prompt window and navigate to <siebel_root>\siebsrvr\bin
3. Execute the command below:
srvrmgr /g <gateway_hostname> /e <siebel_enterprise_name> /u SADMIN /p ********
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