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IP17 Migration Installation: Fatal error (2555922) when attempting to connect in Siebel Gateway using srvrmgr utility (Doc ID 2339107.1)

Last updated on APRIL 20, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
***Reviewed for currency on 29-Oct-2019.***

Symptoms



Siebel application was migrated from 8.1.1.14 to IP17 version. When attempting to connect in siebel gateway using the srvrmgr utility
the following error occurs.

ERROR
-----------------------


Fatal error (2555922): Could not open connection to Siebel Gateway configuration
store (%1:%2)., exiting...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the siebel server machine
2. Open the command prompt window and navigate to <siebel_root>\siebsrvr\bin
3. Execute the command below:

srvrmgr /g <gateway_hostname> /e <siebel_enterprise_name> /u SADMIN /p ********




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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