IP17 Migration Installation: Fatal error (2555922) when attempting to connect in Siebel Gateway using srvrmgr utility

(Doc ID 2339107.1)

Last updated on DECEMBER 13, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms



Siebel application was migrated from 8.1.1.14 to IP17 version. When attempting to connect in siebel gateway using the srvrmgr utility
the following error occurs.

ERROR
-----------------------


Fatal error (2555922): Could not open connection to Siebel Gateway configuration
store (%1:%2)., exiting...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the siebel server machine
2. Open the command prompt window and navigate to <siebel_root>\siebsrvr\bin
3. Execute the command below:

srvrmgr /g <gateway_hostname> /e <siebel_enterprise_name> /u SADMIN /p ********




Cause

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