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Workflow NextRecord Always Returning First Record In Loop (Doc ID 2339201.1)

Last updated on DECEMBER 14, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Configuration - General

 

ACTUAL BEHAVIOR

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Workflow NextRecord step always returning first record row id in loop

 

EXPECTED BEHAVIOR

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workflow next record in loop should return the next record row id

STEPS

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The issue can be reproduced at will with the following steps:

1. Create workflow with following configuration

A) Start

B) Siebel Operation Query on Order Entry - Orders BC

C) Siebel Operation Query on Line Item BC to get all the line items related to the order id returned from above step

D) NextRecord step to get all the line items under that order

E) Decision step to check whether next line item is present or not

F) If record not present then connect to next step

G) NextRecord step to get the next order details

H) Decision step to check whether next Order is present or not

if order present then connect to step : C otherwise end step

BUSINESS IMPACT

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The issue has the following business impact:

Due to this issue, users cannot <describe Impact>.



Cause

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