Unable to get Mail Merge fields from template Error: SBL-EDC-00161

(Doc ID 2339316.1)

Last updated on DECEMBER 18, 2017

Applies to:

Siebel eAutomotive Call Center - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Correspondence template name: D:\Siebel16\siebsrvr\temp\uscyps-ccdoctst_3884_3332_0_BLANK.doc
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Attach Word or Word Pro...
eDocDocServerEvent DocServerDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Document Server: Word OLE Version 15 object found
eDocDocServerEvent DocServerDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Document Server: Successfully attached to the running Word object
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Check template file type
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Open template file
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Getting Mail Merge fields from template
ObjMgrLog Error 1 000000025a2b0c0c:0 2017-12-08 15:50:45 (wrdbasic.cpp (3060)) SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

GetActiveDocDispatch: This command is not available because no document is open.

eDocCorrespEvent CorrespError 0 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Error: Unable to get Mail Merge fields from template
ObjMgrBusServiceLog Error 1 000000025a2b0c0c:0 2017-12-08 15:50:45 (docgen.cpp (1589)) SBL-EDC-00161: An error has occurred during Mail Merge. Please contact your systems administrator.
eDocCorrespEvent CorrespError 0 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Error: Mail merge process finished with error
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Change document status to FAILED
eDocCorrespEvent CorrespDebug 3 000000025a2b0c0c:0 2017-12-08 15:50:45 Correspondence Service: Close and delete local template file and merged file

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms