My Oracle Support Banner

Pre Pick Compatibility Functionality Is Not Working With Remote Configurator (Doc ID 2339368.1)

Last updated on DECEMBER 14, 2017

Applies to:

Siebel Configurator Runtime - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------

Pre Pick compatibility functionality is not working with Remote Configurator

Customer is using Pick compatibility functionality, which is correctly set:
• Force Refresh is set to Y in Configurator Siebel web template
• “Order Management – PrePickCompatibility” parameter is set to True in Object Managers (eCommunications and Product Configurator)
• Variable Maps contain correct definition of Pre Pick Compatibility and Pre Pick Mode.

Scenario:
They run Product Configurator in a dedicated Object Manager ('Product Configurator - Use Remote Service' parameter is set to True in eCommunications Object Manager)

They work with Eligibility Mode defined to 2

They have a Compatibility rule defined in Compatibility Matrix “product A in Root Product 1 exclude product B in Root Product 1”.
  
• When selecting Product B whereas Product A is already selected = > the rule is not triggered so no incompatibility message is displayed.
• When reopening root Product 1 in Configurator (after validating the selection of Products A and B), this incompatibility rule is triggered (as if they were in Post Pick Mode but they are not) and the incompatibility message is finally displayed.

Issue: Pre-Pick compatibility is not working when Remote eConfigurator is used

Please not that when disabling Remote Configurator, the behavior is correct (an incompatibility message is displayed immediately when selecting Product B whereas Product A is already selected).


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.