Pre Pick Compatibility Functionality Is Not Working With Remote Configurator (Doc ID 2339368.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
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Pre Pick compatibility functionality is not working with Remote Configurator

Customer is using Pick compatibility functionality, which is correctly set:
• Force Refresh is set to Y in Configurator Siebel web template
• “Order Management – PrePickCompatibility” parameter is set to True in Object Managers (eCommunications and Product Configurator)
• Variable Maps contain correct definition of Pre Pick Compatibility and Pre Pick Mode.

Scenario:
They run Product Configurator in a dedicated Object Manager ('Product Configurator - Use Remote Service' parameter is set to True in eCommunications Object Manager)

They work with Eligibility Mode defined to 2

They have a Compatibility rule defined in Compatibility Matrix “product A in Root Product 1 exclude product B in Root Product 1”.
  
• When selecting Product B whereas Product A is already selected = > the rule is not triggered so no incompatibility message is displayed.
• When reopening root Product 1 in Configurator (after validating the selection of Products A and B), this incompatibility rule is triggered (as if they were in Post Pick Mode but they are not) and the incompatibility message is finally displayed.

Issue: Pre-Pick compatibility is not working when Remote eConfigurator is used

Please not that when disabling Remote Configurator, the behavior is correct (an incompatibility message is displayed immediately when selecting Product B whereas Product A is already selected).

Changes

Cause

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