Multiple Emails On Activity Updates

(Doc ID 2339689.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Goal

Customer had below query regarding SSSE sync:

1. Update any Action fields in Siebel (non-calendar, non sync enabled) fields. (e.g. internal comments)
2. Dispatcher runs
3. it is still triggering an email for Exchange. Even if there is no changes in the update email of the meeting (as the field updated on Siebel side was not related to SSSE sync).

is this expected behavior?
 

Solution

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