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Siebel Mobile: Clarifications on Call Planning Calendar User Preferences for Pharma application (Doc ID 2341520.1)

Last updated on MAY 25, 2018

Applies to:

Siebel Mobile Applications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel Mobile Specific - on version: 15.18 [IP2015]

ACTUAL BEHAVIOR
---------------
Duration Minutes not set in Mobile Application

On Desktop Open UI application, the Appointment Duration is set in User Preference screen, and then it is defaulted in the Call Creation Duration Minutes.
This User Preference settings should be used similarly for both desktop and Mobile Application.
But if changing the default value on the Desktop app, that is not getting set also for the Mobile Application.


EXPECTED BEHAVIOR
-----------------------
The expectation here would be to have the same User Preference - Appointment Duration used on the Mobile application as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the User Preferences > Calendar - Appointment Duration to some value on the Desktop application;
2. Test if that is used for a new Call on same application;
3. Test if that default value would be also used for the Mobile Application.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will have to change manually the Total Duration for the Calls every time instead of having the default one used.

Changes

 

Cause

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