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OM Crash upon Logout and CSSBusObj::Release() When Workflow Services Are Cleaned Up (Doc ID 2342105.1)

Last updated on NOVEMBER 12, 2020

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] to 16.19 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

Siebel object manager crashes observed during logoff. When using below steps:

  1. User A creates SR 1
    2. User A updates the SR 1
    3. User A creates SR 2
    4. User A updates the SR 2 (in this step the SR is assign automatically to another Division which is the division who can continue the SR)
    5. A User B updates the SR 2 (User B has the same Division that was assigned in step 4 to the SR 2)
    6. User A ends session (crash is also generated by time out)

 

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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