Logout Crash on CSSBusObj::Release When Workflow Services Are Cleaned Up

(Doc ID 2342105.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Siebel Financial Services CRM - Version 16.14 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.14 [IP2016] version, System Admin

FINS object manager is crashing during logout while destroying objects.

CALL STACK
-----------------------
busobj.CSSBusObj::Release()(??) at 0xda2a7d44
CSSWfAdmin::~CSSWfAdmin()(??, ??, ??) at 0x4bc31080
CSSService::Release()(??) at 0xda1aabec
CSSModel::CleanupServices(bool,const CCFArray<CCFElemStr>*,CCFArray<CCFElemPtr<void> >*,bool)(??, ??, ??, ??, ??) at 0xda16ac70
CSSModel::DoLogout(bool,const CCFArray<CCFElemStr>*,CCFArray<CCFElemPtr<void> >*)(??, ??, ??, ??) at 0xda181cd0
CSSModel::Logout()(??) at 0xda182ef0
CSSModel::Release()(??) at 0xda184bf0
CSSSIOMSession::Logoff()(??) at 0xdf2e8dbc
CSSSIOMSession::~CSSSIOMSession()(??, ??, ??) at 0xdf2e8684
siom.CSSSIOMSession::Release()(??) at 0xdf30a578
siom.CSSSIOMSession::Release()(??) at 0xdf3056a4
CSSClient::~CSSClient()(??, ??, ??) at 0xdf2b53f8
_ThreadCleanup(CSSClient*,int)(??, ??) at 0xdf2af33c
SOMMTServer::SessionCleanup(void*,int)(??, ??, ??) at 0xdf2b0938
smiMainThread::CompSessionCleanup(void*,int)(??, ??, ??) at 0x10012508
_smiMessageQ::CleanupTask(long,int,wchar_t*)(0x610000a, 0x1500e0, 0xffeaff29) at 0x100486a8
_smiMessageQ::ProcessExit(_smiMsgQItem*,long)(??, ??, ??) at 0x10046638
_smiMessageQ::ProcessRequest(void*,void*,void*&)(??, ??, ??) at 0x10043380
_smiWorkQueue::WorkerTask(void*)(??) at 0x10030b28
SmiThrdEntryFunc(void*)(??) at 0x1003e178
OSDThreadStart(void*)(??) at 0xd1c0f8bc

 



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users connected to the same crashing process will lose their unsaved data.

Cause

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