Start Date And Duration For All Attendee Calls Updated Incorrectly

(Doc ID 2342347.1)

Last updated on DECEMBER 22, 2017

Applies to:

Siebel Life Sciences CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.18 [IP2015] version


ACTUAL BEHAVIOR  
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Start Date and Duration for All Attendee calls updated incorrectly  

Start Date and Duration for All Attendee calls submitted earlier updated based on the newly created Account Call under the follow-up activity tab.


EXPECTED BEHAVIOR
-----------------------
Start Date and Duration for All Attendee calls updated correctly  

STEPS
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The issue can be reproduced at will with the following steps:

1. Create Account Call and add some contacts to Attendee. Note the Start Date on this Account Call.
2. Click Create Attendee Call. Ensure the start date for attendee call still has same start date as Account Call.
3. Submit the Account Call and all fields gray-out to read-only. Add new Account Call in the Follow-up activity tab.
4. Once step off the screen or click query icon and run blank query.


Cause

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