After Migration To IP2016 LDAP OM Session Cannot Be Accessed

(Doc ID 2342402.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version


After migration from IP2013 to IP2016 LDAP OM session cannot be accessed and the "server busy" error message is received. However the component is up and running.


ERROR 
-----------------------
ObjMgrSRFLog Open 5 0000003e5a303dc6:13 2017-12-13 10:09:51 Err: OpenSRF
ObjMgrLicense Load 5 0000003e5a303dc6:13 2017-12-13 10:09:51 Begin: LoadLicenseManager
ObjMgrLicense Load 5 0000003e5a303dc6:13 2017-12-13 10:09:51 End: LoadLicenseManager
CryptEngineLayerLog Error 1 0000003e5a303dc6:15 2017-12-13 10:09:52 RC2 could not allocate space.

CALLSTACK

-----------------------

Called from:
/opt/siebel/application/siebsrvr/lib/libsslcosd.so(+0x7195)[0x55899195]
/opt/siebel/application/siebsrvr/lib/libsslcosd.so(+0x798e)[0x5589998e]
[0x55576410]
/lib/libc.so.6(+0x133826)[0x56f3b826]
/opt/siebel/application/siebsrvr/lib/libsslcrsa.so(_ZN17CSSGenericCrypter7DecryptERK11CCFMemBlockRS0_PS1_+0x210)[0x56fe2ea0]
/opt/siebel/application/siebsrvr/lib/libsslcrsa.so(_ZN17CSSGenericCrypter7DecryptERK8SSstringRS0_PS1_+0x4ec)[0x56fe3f2c]
/opt/siebel/application/siebsrvr/lib/libsslcscc.so(_ZN15sccEncryptParam14Decrypt_IP2014ERK8SSstringRS0_+0x2c)[0x56186d6c]
/opt/siebel/application/siebsrvr/lib/libssscscf.so(_Z13SisDecryptStrPK8srdParamPKDsPDsPj15ENUMEncryptType+0x336)[0x555e1b86]
/opt/siebel/application/siebsrvr/lib/libssscscf.so(_Z18ScfDecryptParamStrP9srdObjTagPKDsPDsPj+0x16b)[0x555e1edb]
/opt/siebel/application/siebsrvr/lib/libsslcasrv.so(+0x5b95)[0x58e7cb95]
/opt/siebel/application/siebsrvr/lib/libsslcasrv.so(_ZN16CCFServerAdapter11GetParamStrEP9srdObjTagR8SSstringPKDsb+0x6b3)[0x58e7fbd3]
/opt/siebel/application/siebsrvr/lib/libsslcshar.so(_Z11CcfGetParamP9srdObjTagR8SSstringPKDsb+0x44)[0x5574c384]
/opt/siebel/application/siebsrvr/lib/libsslcsecm.so(_ZN9CSSSecMgr8CheckCRCEv+0xb4)[0x5a5bbe64]
/opt/siebel/application/siebsrvr/lib/libsslcsecm.so(_ZN9CSSSecMgr4InitERK8SSstringN12CSSISecAdmin11SecAdptModeE+0x213)[0x5a5c5623]
/opt/siebel/application/siebsrvr/lib/libsslcsecm.so(_ZN9CSSSecMgr5LoginERK8SSstringS2_RPvb+0x22b)[0x5a5c58eb]
/opt/siebel/application/siebsrvr/lib/libsslcsecm.so(_ZN9CSSSecMgr5LoginERK8SSstringS2_RPv+0x3a)[0x5a5c68fa]
/opt/siebel/application/siebsrvr/lib/libsslcsecc.so(_ZN10CSSSecClnt12AuthenticateERK8SSstringS2_+0x128)[0x5a2f6a18]
/opt/siebel/application/siebsrvr/lib/libsscfdm.so(_ZN12CSSSecOMClnt12AuthenticateERK8SSstringS2_+0x3b)[0x5aa0269b]
/opt/siebel/application/siebsrvr/lib/libsscfdm.so(_ZN15CSSModelPhysDef12AuthenticateERK8SSstringS2_+0xa0)[0x5aa369d0]
/opt/siebel/application/siebsrvr/lib/libsscfdm.so(_ZN15CSSModelPhysDef5LoginERK8SSstringS2_+0x62)[0x5aa36ec2]
/opt/siebel/application/siebsrvr/lib/libsscfom.so(_ZN8CSSModel5LoginERK8SSstringS2_+0x14f)[0x5a76008f]
/opt/siebel/application/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession5LogonEPKDsS1_S1_S1_S1_S1_iPDsPFiS1_S1_PK14CCFPropertySetPvES6_S8_+0x396)[0x5a5244e6]
/opt/siebel/application/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleOMLogonEP12CSSClientReq+0x35c)[0x5a2ce11c]
/opt/siebel/application/siebsrvr/lib/libsssasos.so(_ZN9CSSClient11HandleLogonEP12CSSClientReq+0x64)[0x5a2cb0d4]
/opt/siebel/application/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleRequestEP12CSSClientReq+0x149)[0x5a2cb239]
/opt/siebel/application/siebsrvr/lib/libsssasos.so(+0x7ca5)[0x5a2c1ca5]
/opt/siebel/application/siebsrvr/lib/libsssasos.so(_ZN11SOMMTServer16SessionHandleMsgEP9smiSisReq+0x150)[0x5a2c2050]
siebmtshmw(_ZN13smiMainThread20CompSessionHandleMsgEP9smiSisReq+0x55)[0x806af85]
siebmtshmw(_ZN12_smiMessageQ14ProcessMessageEP12_smiMsgQItemli+0x500)[0x808c8b0]
siebmtshmw(_ZN12_smiMessageQ14ProcessRequestEPvS0_RS0_+0x1c4)[0x8092704]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xc8)[0x807cf08]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x311)[0x8081851]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x729)[0x806f819]
/opt/siebel/application/siebsrvr/lib/libsslcosd.so(+0x13fa1)[0x558a5fa1]
/opt/siebel/application/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x5557a25f]
/opt/siebel/application/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xaf)[0x55cf5b2f]
/opt/siebel/application/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x136)[0x56a77e16]
/lib/libpthread.so.0(+0x6bc9)[0x56ccfbc9]
/lib/libc.so.6(clone+0x5e)[0x56eeb04e]




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Upgrade from IP2013 to IP2016;
2. Access the LDAP OM;
3. Receive "server busy" error message.

Cause

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