LOY Redemption Web Service Method GetPriceOptions Is Not Giving Correct Points In Response

(Doc ID 2343849.1)

Last updated on DECEMBER 28, 2017

Applies to:

Siebel Loyalty Accrual Engine - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, Loyalty

ACTUAL BEHAVIOR
---------------
LOY Redemption Web Service: Method "GetPriceOptions" is not giving correct Points
After executing in Soap UI where two promotions are getting satisfied, in Response consolidated points value is not seen instead able to see points related to only one promotion.

EXPECTED BEHAVIOR
-----------------------
LOY Redemption Services GetPriceOptions should fetch consolidated promotion redemption item points under LoyPriceOptions in Soap response

STEPS
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The issue can be reproduced at will with the following steps:


1. Create 2 basic redemption Promotions
2. Configured point setup for a product by navigating to Loyalty Products>>Points
3. Genrated Redemption webservice wsdl and tested in Saop ui for operation GetPriceOptions by providing required inputs
4. In Response can see two redemption items fetched with points, satisfying two basic redemption promotions which we have created in step 1
5. But in response it is fetched only single redemption item value for LoyPriceOptions rather it should show consolidated points value of both redemption item values

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see consolidated redemption point values

Cause

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