Template Items are Displayed More than Once in Email Body

(Doc ID 2343967.1)

Last updated on DECEMBER 29, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Customer created advanced template with template item. Once he chooses that template then template item was rendered more than once in email body.

Cause

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