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Lot Crashes In Siebel Workflow Process Manager Component (Doc ID 2344106.1)

Last updated on DECEMBER 29, 2017

Applies to:

Siebel CRM - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14 [IP2014] version, Siebel Workflow

We are seeing lot of crashes in a Bulk server the crashes are all related to workflow process manager.

ERROR

The fdr.csv for the crash file is in sync with the WfProcMgr log showing crashing at the step 'QueryOLI':
8786462 1513133714 1585482608 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Ship To Acct Addr Table
8786463 1513133714 1585482608 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Ship To Acct Addr Table
8786464 1513133714 1585482608 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Ship To Acct Addr Table
8786465 1513133714 1585482608 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Ship To Acct Addr Table
8786466 1513133714 1585482608 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_SET_LNK SqlObj Setup the Link -1524837184 0 Order Entry - Orders/Order Entry - Line Items
8786475 1513133714 1585482608 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -1857915272 0 State Model Cache #Load#
8786477 1513133714 1585482608 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -1857915272 0 State Model Cache #Load Parent SMs#
8786484 1513133714 1585482608 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_SET_LNK SqlObj Setup the Link -1524837184 2095222176 Order Entry - Orders/Order Entry - Line Items
8786488 1513133714 1585482608 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_SET_VWMD SqlObj Set View Mode -1524837184 1 Order Entry - Line Items
8786637 1513133714 1585482608 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0


The crash file callstack_32226.txt shows that the crash happen at setting a Search Spec:
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp16SqlSetSearchSpecEPKDs+0x7f)[0x5b8664af]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp13SetSearchSpecEPKDs+0x50)[0x5b885880]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObj10GetBusCompEPKDsRP10CSSBusCompbPK11CSSSqlBCDefNS_12BooleanFlagsE+0x1428)[0x5b8f5378]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObj10GetBusCompEPKDsRP10CSSBusCompb+0x43)[0x5b8f5ef3]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfProcInst10GetBusCompEPKDsRP10CSSBusComp+0xfa)[0x6996a55a]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec16InvokeSiebelOperEPK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_+0x866)[0x699c5076]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec12InvokeActionEPK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_R14CSSStringArrayRb+0x13f)[0x699c640f]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec7ExecuteEPK9CSSWfStepP13CSSWfStepInstR13CSSStringListRbS7_PKDsbP14CCFPropertySetbS9_PK10CCFVariant+0x4fe)[0x699c753e]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst10RunOneStepERbS0_S0_PKDsbP14CCFPropertySetbS2_PK10CCFVariantS4_S4_bb+0x132)[0x699ca182]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst5StartERbPKDsS2_PK10CCFVariant+0x91)[0x699ca7e1]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN16CSSWfCoordinator5StartEP11CSSWfEngineP13CSSWfProcInstPKDsRbbbbS5_PK10CCFVariant+0x589)[0x69911579]
/appl/siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine16RunSingleProcessEPK12CSSWfProcessP13CSSWfProcInstP10CSSBusCompPKDsS8_bRK14CCFPropertySetRS9_RbR6CCFMapI10CCFElemPtrIvESG_ERi10WfInstTypePK10CCFVariantS8_+0x9b7)[0x69936ff7]
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Cause

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In this Document
Symptoms
Cause
Solution


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