GetFieldValue Method In BusComp_PreGetFieldValue Event Returns Inconsistent Values
Last updated on JANUARY 11, 2018
Applies to:Siebel CRM - Version 16.12 [IP2016] and later
Information in this document applies to any platform.
The calculated field values are not computed / displayed correctly when the record set is more than a page.
When records are traversed, the calculated field value should be displayed correctly, irrespective of whether the record set is small or large.
In Vanilla environment, perform the following customization:
Using Siebel Tools, add this script to Account BC.
function BusComp_PreGetFieldValue (FieldName, &FieldValue)
var sType = GetFieldValue("Type");
if(sType == "Customer")
FieldValue = "Please call: " + GetFieldValue("Main Phone Number") + " for info.";
//DebugLog("Error: " + e.toString());
Set "Force Active" and "Immediate Post Changes" of "Type" and "Main Phone Number" fields of "Account" BC.
Compile the "Account" BC and launch Siebel Call Center Application.
Navigate to Accounts --> My Accounts screen.
Create several records (15+) populating "Main Phone Number" and setting Type="Customer".
Further, upon scrolling through the records up and down, the "Name" value that is supposed to display like "Please call: 2125551234 for info." doesn't match with the corresponding "Main Phone Number".
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