Issue While Capturing Avaya Incoming Data To Siebel

(Doc ID 2348082.1)

Last updated on JANUARY 11, 2018

Applies to:

Siebel CTI - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, CTI

ACTUAL BEHAVIOR
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Customer created new filed at avaya side and trying to pass the field value while triggering "OnCallIncoming" driver event, but this filed is not populated in siebel. We reviewed the scomm log and noticed that custom field is not passed while triggering "SiebelDriverEventName = OnCallIncoming".

Cause

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