Siebel CTD (marketing) Component Services Are Going Down With Errors

(Doc ID 2348318.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Email Marketing - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Actual Behavior:
_________________

After adding one more server for CTD/BHD customer CTD service is shutting down immediately

Expected behavior:
 _________________

After adding one more server for CTD/BHD customer CTD service should be running

Errors:
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at java.lang.Thread.run(Thread.java:662)
2018-01-10 10:23:58,429 [Thread-1] ERROR OnPremiseAppListener CTD module is not licensed!
2018-01-10 10:23:58,429 [Thread-1] FATAL OnPremiseAppListener Exiting
Relevance to the Issue

Business Impact:
________________

Users cannot use CTD

Cause

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