After Drilldown SSA Primary Field Values Are Missing In The Applet

(Doc ID 2348876.1)

Last updated on JANUARY 15, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.15 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
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Primary Flag (SSA Primary Field) needs a view refresh in order to become visible in the UI.

 
EXPECTED BEHAVIOR
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Primary Flag (SSA Primary Field) should display in UI without the need to refresh view.

STEPS
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When user is navigating from “Events“ through drilldown to the “TB Contact Channel - Email” business component, Siebel displays an applet containing impacted field „SSA Primary Field“ joined through MVG link from parent business component “Contact”. After drilldowning to the “TB Contact Channel - Email” business component, the value for “SSA Primary Field“ is not displayed, can be marked but not saved into DB and in case of user selects another record, marked flag is deleted. Even when user tries to create new email, “SSA Primary field”, cannot be saved. Then when user refreshes the entire view, field is displayed, can be marked and saved as usual. Also if user navigates through “Clients” directly to child “Contact Info” view, “SSA Primary Field“ is editable and possible to save/mark properly based on configuration. The issue show off only in case when user navigates from another entity through drilldown.

Cause

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