Upload of BIP Report throws error SBL-EAI-05006 : Failed To Load The JVM Dll

(Doc ID 2349010.1)

Last updated on JANUARY 15, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.15 [IP2013] version, Reports


Upload of BIP reports in Siebel system shows error and failure.

ERROR
-----------------------

SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Take any working Siebel - BIP environment which has JDK 1.6 installed

2. If Siebel is installed on Windows then just set the JAVA_HOME environment variable to C:\Java\jdk1.7.0_10

  Note: Adjust the path as per your environment

3. Now try uploding the reports it will fail with error
  Failed to load the JVM DLL.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload the Report.

Cause

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