Upload of BIP Report throws error SBL-EAI-05006 : Failed To Load The JVM Dll
(Doc ID 2349010.1)
Last updated on JANUARY 29, 2020
Applies to:
Siebel CRM - Version 8.1.1.11.15 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.11.15 [IP2013] version, Reports
Upload of BIP reports in Siebel system shows error and failure.
ERROR
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SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.
STEPS
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The issue can be reproduced at will with the following steps:
1. Take any working Siebel - BIP environment which has JDK 1.6 installed
2. If Siebel is installed on Windows then just set the JAVA_HOME environment variable to C:\Java\jdk1.7.0_10
Note: Adjust the path as per your environment
3. Now try uploding the reports it will fail with error
Failed to load the JVM DLL.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot upload the Report.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |