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Upload of BIP Report throws error SBL-EAI-05006 : Failed To Load The JVM Dll (Doc ID 2349010.1)

Last updated on JANUARY 29, 2020

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, Reports

Upload of BIP reports in Siebel system shows error and failure.


SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.

The issue can be reproduced at will with the following steps:

1. Take any working Siebel - BIP environment which has JDK 1.6 installed

2. If Siebel is installed on Windows then just set the JAVA_HOME environment variable to C:\Java\jdk1.7.0_10

  Note: Adjust the path as per your environment

3. Now try uploding the reports it will fail with error
  Failed to load the JVM DLL.

The issue has the following business impact:
Due to this issue, users cannot upload the Report.


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