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TBUI - Field Populated by PR (JavaScript) Not Keeping Value When Returning from Cancel (Doc ID 2349085.1)

Last updated on FEBRUARY 04, 2021

Applies to:

Siebel CRM - Version 16.0 [IP2016] to 18.5 [Release V16 to V17]
Information in this document applies to any platform.


Data inputs via renderer do not get committed to BC when applet loses focus.

There is a task consisting of two views - basically the first view serves for collecting data from user, the second view is basically a summary of the data entered.
On the first view, there are two applets - the upper applet is needed for navigation in the task (like going to next view, task cancellation etc. - and the lower applet is a custom applet to gather data entered by user.

The custom applet has custom renderer and the renderer is used to input some data into BC fields - via standard statements like


1. Open the Task
2. Add First Name and Last Name in the first Form Applet
3. Clicking next will navigate to the notes part, the parent Form in which the description is auto-filled with a value from the PR
4. Click "Cancel"
5. Click "Cancel" in the pop-up that appears
6. Click "Next" > the summary form is not populated with the value previously added

NOTE: In case description is made a required value, even though the PR populates it, it will pop-up a message that it is empty upon clicking Next.




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