Pick Field Value Disappears after Picking a Record from the Pick Applet When the Pick Field has a Drilldown

(Doc ID 2349413.1)

Last updated on JANUARY 16, 2018

Applies to:

Siebel Tools - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.17 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR  
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When a drilldown is configured on a Pick field,  Customer field value disappears after picking the record from Pick Applet.

EXPECTED BEHAVIOR
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Customer field value should disappears after picking the record from Pick Applet.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Opportunities Screen >  My Opportunities
2. Click Add button on the Opportunity Form Applet - Child  to create a new record
3. On the Customer field (this is Account field in vanilla),  open the Pick Applet and select a record.
4. Note the picked value is not displayed on the Customer field on the form applet .

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Customer value

Cause

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