Pick Field Value Disappears after Picking a Record from the Pick Applet When the Pick Field has a Drilldown
(Doc ID 2349413.1)
Last updated on FEBRUARY 04, 2019
Applies to:
Siebel Tools - Version 16.17 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.17 [IP2016] version, Client Functionality
ACTUAL BEHAVIOR
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When a drilldown is configured on a Pick field, Customer field value disappears after picking the record from Pick Applet.
EXPECTED BEHAVIOR
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Customer field value should disappears after picking the record from Pick Applet.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Opportunities Screen > My Opportunities
2. Click Add button on the Opportunity Form Applet - Child to create a new record
3. On the Customer field (this is Account field in vanilla), open the Pick Applet and select a record.
4. Note the picked value is not displayed on the Customer field on the form applet .
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the Customer value
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |