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Export Of Numbers With More Than 15 Positions Is Not Displayed in Spreadsheet (Doc ID 2349703.1)

Last updated on JANUARY 19, 2018

Applies to:

Siebel CRM - Version 8.2.2.4.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.2.2.4.12 [IP2013] version, Client Functionality

For a number more than 15 digits, it displays with succeeding zeroes (000).


Example:
  If the number is 899660133002228656,
  then it displays in Excel as  899660133002228000.


The expected behavior is that Number field should not change during an Export.

STEPS
1. Launch application.
2. Go to Customer Account > Service Portfolio: Mobile Services: SIM Number (or a field with a Number data type).
3  Select Export:
    All Rows in Current Query
    Visible Columns
    Tab Delimited Text File.

Cause

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