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The Picklist Doesn't Open When User Presses Arrow On Keyboard (Doc ID 2351013.1)

Last updated on JANUARY 20, 2018

Applies to:

Siebel CRM - Version 16.2 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.2 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
---------------
The pick list doesn't open when user presses arrow on keyboard .

EXPECTED BEHAVIOR
-----------------------
Should display possible LOV values .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect with SADMIN.
2. Go to Service Request and search for Status="Open".
3. Go to Action Tab.
4. Create an action (button +) and "tab" until reach field status, which contains static Pick List
  * If user press down arrow, nothing happens.
  * If user press up arrow navigation tab is changed (if he has another tab opened)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
N/A

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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