No content found in template.(SBL-UIF- 00251) error after upgraded to IP2017

(Doc ID 2351722.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 17.3 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On :  17.3 [IP2017] version, Configuration - General

Error to Drill Down  

When we drill down in a Record on Contact or Account generates the following error:

ERROR
-----------------------
No content found in template.(SBL-UIF- 00251)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. drill down in a Record on Contact or Account
2. the above error occur


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the content of the drill down view.

Cause

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