Application Interface Log Setting Change Has No Effect

(Doc ID 2351859.1)

Last updated on JANUARY 24, 2018

Applies to:

Siebel CRM - Version 17.3 [IP2017] and later
Information in this document applies to any platform.


On : 17.3 [IP2017] version, Siebel EAI

In Application Interface profile, log level settings was changed to All for: User Interface, REST Outbound, REST Inbound, EAI.
However, even after an AI restart, the corresponding log entries are not present in the log files in applicationcontainer/logs (i.e. UILog.log for user interface access and RESTInBoundLog.log for inbound REST requests log files only contain INFO and ERROR messages)

ALL level logs should be generated (including Warning, Debug, Trace and Information).

The issue can be reproduced at will with the following steps:
1. Set the values for: User Interface Log Level, EAI Log Level, REST Inbound Log Level, SOAP Outbound Log Level to DEBUG level in Profiles > Application Interface
2. Restart the AI

The issue has the following business impact:
Due to this issue, users investigate potential issues.


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