Why Do Siebel CTI Web Client Sessions Fail To Time Out Even Though the SessionTimeout Parameter Is Set?

(Doc ID 2351979.1)

Last updated on JANUARY 23, 2018

Applies to:

Siebel CRM - Version 7.0.4 [14068] and later
Information in this document applies to any platform.

Symptoms

This knowledge document describes the scenarios where the expected behavior is that the Siebel Web Client session will NOT automatically time out, even though the session has been inactive for a period of time greater than the duration specified by the SessionTimeout parameter. The SessionTimeout parameter is discussed in more detail in the following Siebel Bookshelf references:

 

Changes

 

Cause

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