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Using Expand Button Crashes Application In OUI (Doc ID 2352257.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
The list applet menu appears in the bottom left and after that the page does not work properly anymore. When switching to any other view the webpage
crashes and it needs to be reloaded

EXPECTED BEHAVIOR
-----------------------
The expand button should work by expanding the applet

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Application
2. Navigate to "Promotion Group" Screen -> Restricted Components View (For this the Persistent Customer Dashboard should be enabled)
2a. To enable Persistent Customer Dashboard, click on Communications symbol on the right hand top. Navigate to Accounts Screen, select a particular account and click on "Update" in the Persistent Customer Dashboard.
Now navigate to Restricted Components View of Promotion Group Screen.
3. Click on "Expand"/ ShowMore icon in the Restricted Components list applet
4. Observe that The list applet menu appears in the bottom left and after that the page does not work properly anymore.
5. Try to navigate to different view

Observation:When switching to any other view the webpage crashes and it needs to be reloaded

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the action

Cause

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In this Document
Symptoms
Cause
Solution
References


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