Button On Tiles List Applet Requires Additional Click To Execute Only On Mozilla Firefox Browser

(Doc ID 2353467.1)

Last updated on JANUARY 26, 2018

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.9 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Button on Tiles list applet requires additional click to execute the query

EXPECTED BEHAVIOR
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The results should be fetched with a single click

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to any Tiles list applet with an enabled button on each record.
2. Click directly on the button of a tile which is currently not selected. (Only the tile would get selected and button won't work.)
3. Click the same button again. (It works now as expected.)
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the action in one step

Cause

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