New Line In Data Is Not Taking In Open UI; Error Out SBL-UIF-00299 When Opening

(Doc ID 2354022.1)

Last updated on JANUARY 28, 2018

Applies to:

Siebel Call Center - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Client Functionality

New line in data is not taking in open UI; error out when opening

In Personal Address BC, Street Address field, we have data with new line.
for ex: 3 Archives Dr
  Suite 180
In Open UI, if we select the street address field, which has address in the above mentioned format WITH NEW LINE data, its throwing error SBL-UIF-00299.
After clicking OK on the error, the data is being auto updated to remove new line and shows up. But in our custom application, we restrict users to update this Address field.

System is continuously trying to update the data to remove the new line. We have lot of data which has this new line and all such records are getting error when we select the field. Please let us know why the Open UI is causing issue when the data has new line and how to overcome this issue.

ERROR

[1]Wrong field value or value types deleted in field Street Address.
Please re-enter your field values. If you need additional assistance, please
refer to the documentation.(SBL-UIF=00299)
[2]Cannot set a value for field Consumer Flag because it is not active.(SBL-EXL-00147)


Cause

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