After Execute Silent DISA Install, If User Click on "Change DISA Installation" It Gets Silent Uninstalled

(Doc ID 2356145.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

After execute a DISA installation in silent mode, sometimes the DISA gets uninstalled automatically.

The issue can be reproduced at will with the following steps:
1. Install DISA in Silent Mode using .rsp file as described in the bookshelf. 
2. User go to Windows Start>Programs>DISA> and click on "Change DISA Installation"  short cut
3. Nothing seems to happens, the usual pop up message to give the option to Repair or Uninstall DISA does not show up.
4. Behind the scenes DISA was uninstalled in silent mode.

But the users did not want to uninstall the software, he just click by mistake on the short cut "Change DISA Installation" .

Changes

 

Cause

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