SBL-DAT-00306 Error Encountered For Only One USER

(Doc ID 2357758.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Siebel Call Center - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Configuration - General

Error encountered for 1 user only in PROD

A specific user is getting error when connecting to Siebel intermittently.


ERROR
-----------------------
SBL-DAT-00306: Searching is not allowed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to Siebel


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot connect to Siebel sometimes.

Changes

 

Cause

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