OpenUI:16.17/18 - Audit Trail Errors When Special Characters Are Included

(Doc ID 2358029.1)

Last updated on APRIL 12, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] to 16.18 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

When attempting to add records, the following error occurs due to junk characters in audit trail

ERROR
-----------------------
Could not find length-type delimiter at index 2*C19*X_LOY_AMT2*N12*112*O11*0S in data '30'.(SBL-DAT-60172)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a record that updates audit trail and includes a junk/special/non English character
2. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the application due to the error message.

Changes

 

Cause

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