SISNAPI HELLO FAILED error after implementing SSEP for Siebel 15.18

(Doc ID 2358069.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Siebel CRM - Version 15.12 [IP2015] to 15.18 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Security / Authentication

Enabling TLS encryption

After enabling SISNAPI encryption, cannot get the login page after the changes. SISNAPI HELLO FAILED is error in the log files.



ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Enable SISNAPI encryption and implement SSEP (Siebel Strong Encryption) using Oracle documentation
2. Get error "SISNAPI HELLO FAILED"

Cause

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