Drag&Drop To Calendar Not Available With Stylus In Chrome after upgradeing to V63

(Doc ID 2358765.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Consumer Goods - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Drag&drop using a stylus based device should work if the customer uses a version higher then version 62 for Google Chrome

Changes

Customer uses stylus pen to drag&drop clients in their calendar to create Account visits. This functionality worked fine in Google Chrome browser until version 62. After upgrading to Chrome version 63 the drag&drop using a stylus based device is not working.

Steps
===========

1. Open Google Chrome

2. In Address bar insert -> chrome://flags/

3. Set the Chrome Flag 'Touch Events API' to Disabled

4. Open the Siebel application.

5. Go to Calendar -> Action List

6. Create new Activity

7. Drag and Drop into calendar

Cause

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