Object Manager Crash During Startup On CSSCdf::ReadSymbolTable

(Doc ID 2358843.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Linux x86-64

Symptoms

On : 16.13 [IP2016] version, System Admin

Object manager component crashes during startup while attempting to read the SRF file.

-Call stack
Thread 1 (Thread 0x570d6a80 (LWP 38890)):
#0  0x570a74c2 in UtilZlibFacility(unsigned char*, int, unsigned char*&, int&, ZLibFacility, UtilZlibWrapperType) () from /opt/siebel/siebel/siebsrvr/lib/libsslczlib.so
#1  0x570a7691 in UtilZlibInflate () from /opt/siebel/siebel/siebsrvr/lib/libsslczlib.so
#2  0x5ad41daf in ExpandData(unsigned char*, int, unsigned char*&, int&) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#3  0x5ad44e2a in CSSCdf::ReadSymbolTable(IStorage*, char16_t const*, int&, unsigned char*&, bool&, int&) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#4  0x5ad4650e in CSSCdf::Open(char16_t const*, int, int) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#5  0x5ad466d3 in CSSCdf::OpenRead(char16_t const*, int) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#6  0x5ad4670b in CSSCdf::OpenReader(char16_t const*, int) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#7  0x5ad9b105 in CSSObjDefMgr::OpenCdfFile(char16_t const*) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#8  0x5ada01c6 in CSSObjDefMgr::Load(CSSProductConfig*, CSSDataSource*, char16_t const*) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#9  0x5ae24d00 in CSSModelPhysDef::Preload(char16_t const*, char16_t const*, CSSProductConfig*) () from /opt/siebel/siebel/siebsrvr/lib/libsscfdm.so
#10 0x58c9d0f9 in SIOMProcInit () from /opt/siebel/siebel/siebsrvr/lib/libsstcsiom.so
#11 0x589b76f2 in _ProcInit(int) () from /opt/siebel/siebel/siebsrvr/lib/libsssasos.so
#12 0x589b798b in SOMMTServer::MainInit() () from /opt/siebel/siebel/siebsrvr/lib/libsssasos.so
#13 0x0805d2ac in smiMainThread::CompMainInit() ()
#14 0x08063463 in smiMainThread::Startup() ()
#15 0x0806aaf3 in wmain ()
#16 0x0806ad90 in app_main ()
#17 0x0809842e in main ()


Changes

 

Cause

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