Enabling Data Cleansing For Custom Child Entity Underneath Account

(Doc ID 2359149.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Siebel Call Center - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
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SIEBEL VERSION: Siebel 16.18 [IP2016]
SIEBEL APP O/S: Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
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A custom business component has been create as a child entity to Account object. End to End setup was done from siebel side aswellas from OEDQ side to invoke data cleansing but this is not working.


STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Create a custom business component 'New Communication Address' as a child entity to Account object.

2. Add the following user properties to the 'New Communication Address' BC:

DQ Business Object/DQ Vendor
DQ Field Mapping Info/DQ Field Mapping Info
DQ Mapping Config BC/DQ Mapping Config
DQ Vendor Info BC/DQ Vendor Info

3. In DQ Administration > Third Party Administration > EDQ > BC Field Mappings > add this BC for Data Cleansing and map the fields from Siebel application to the EDQ application.

4. Use Siebel Client UI to create an Account a child record for 'New Communication Address' BC. After the data is created, the record for the 'New Communication Address' is not cleansed.

Cause

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