Siebel Crash On Clicking Finish Button On Siebel Smart Script

(Doc ID 2359890.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Siebel SmartScript - Version 7.7.2.12[18393] and later
Information in this document applies to any platform.

Symptoms

On : 7.7.2.12[18393] version, System Admin

Siebel application was Crashing on clicking Finish Button on Siebel Smart Script

ERROR
-----------------------
116757 15 Fdr_JSCRIPT Java Scripting Engine FdrSub_JSCRIPT_END_EXECUTE End Function Execution 1 0 Question_Leave SmartScriptQuestion [HBCTBQ04]
116758 15 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Siebel Smart Script
2. Go through all the questions
3. Click Finish on the last question
4. Crash occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the smart script.

Changes

 

Cause

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